Office 2.0: what it looks like

These were some notes I made before the conference when thinking about "What is Office 2.0?". I didn't bother trying to mention most of this stuff on my panel, as it seemed over-covered, but thought it was worth putting some of these here for...well... just to put it somewhere (and for dispute or expansion, if you are in the mood). I also didn't focus on the technical characteristics of the tools, but rather some higher-level perceptions of the business environment (not really knowing whether that is useful)...

Workforce:

• Mobile and Remote
  
• Flexible (full-timers, specialized part-timers and contractors)
  
• More productive and happier (when working)?
  
• [negative point] Too connected - difficult to draw the line between work and home life
  

(ignore the buzzword 'knowledge worker' if you're like me, but still fun to check out acidlabs' view which seems relevant here)

Processes:

• Collaborative (available, easy and practical via the technology)
  
• Easily procured, standard business services (yes, SaaS)….
  
• Self-customized services (yes, a mix of standard and customized)
  
• More integration between automated tools to support custom workflows (e.g. human interaction supported through integration with communication tools like sms and email)
  

Technology:

• Collaboration supported as an expected feature (as prevalent as copy/paste is today)
  
• Lots of standard services used underneath business-specific apps (e.g. S3, Checkout, etc.)
  
• Practical do-it-yourself customizations (via options and integrations, not programming)
  
• Less package software installations locally
  
• Less custom developed corporate software
  

Competitive Environment:

• More competitors
  
• Faster pace of innovation
  
• Many smaller niche businesses quickly meeting specific vertical needs
  
• [negative point] Too many choices for businesses, if that's possible, in the shorter term (until real winners rise to the top)
  

...maybe all too obvious to justify a blog post... oh well - too late.